Lieutenant Governor Tregenza A. Roach, Esq. informs the public that an enhanced property tax billing and collection system for the Offices of the Tax Assessor and Tax Collector is being implemented to improve customer service and property tax management functions.
During the transition period from the previous system to the new system called Entellitrak (ETK), October 1- 5, 2020, the Offices of the Tax Assessor and Tax Collector will be offering limited service.
“For a temporary period, October 1- 5, 2020 which includes only three business days, these offices will be unable to research or amend parcel information, provide copies of tax bills, offer expedited deed services, and process Tax Clearance Certificates. The online bill payment portal will also not be operational. All services will resume at the completion of the upgrade phase,” said Lieutenant Governor Roach.
Lieutenant Governor Roach encourages residents, banks, mortgage companies, real estate interests, and any person needing a Tax Clearance Certificate to request it by September 30, 2020. During the temporary upgrade phase, the system will be unable to process Tax Clearance Certificates.
“The roll-out of the ETK upgrades will streamline electronic property tax services and include improved features such as online bill notifications for parcel owners and automated system functions that were previously done manually,” said Lieutenant Governor Roach.
Customers in possession of their real property tax bill can make payments at on site cashiers from 9:30am to 2:30pm, Monday through Friday. The hard copy of the tax bill will be required to make payments in person during the temporary upgrade phase. Accepted payment methods include cash, check, money order, debit cards (with Visa or Mastercard logo), and credit cards.
The Office of the Lieutenant Governor apologizes for any inconvenience that the temporary upgrade phase may cause. The office will keep the public informed on this matter, including when full services will resume and the ETK system is officially live and operational.
For immediate assistance, please contact (340) 774-2991 for the St. Thomas/St. John District or (340) 773-6449 for the St. Croix District. Information is also available on the Office of the Lieutenant Governor’s website at ltg.gov.vi.